Search, Social, or Both?

Search, Social, or Both?

by Pete Prestipino

Posted on 02.01.2013

WM: What role does the real-time Web play in digital success today? What “basics” of a real-time strategy can you share with WM readers?

RG: A real-time marketing presence is the new optimization, and the crux of social customer relationship management. Over the last 3 years, consumers have become almost totally networked in the United States and Europe, and these individual Internet users are comfortable interacting fluidly, and “highly addressable” by businesses. When they act fluidly and in-the-moment, they expect businesses to do the same. Real-time marketing is not a new concept, and was first written about by Regis McKenna back in 1995, and touted by many other brilliant marketers at the time. The Internet has always been real-time, but the difference between now in then is that real-time is now a daily reality for marketers. Real-time requires a human presence – an ubiquitous digital existence, if you will – in addition to a technical presence. Being present in real-time doesn’t mean that marketers should go about in a harried manner, but rather that they are prepared and simply present. Being present is the new optimization, and will guarantee more visibility in search and social spaces than a passive approach.

WM: If you were to advise WM readers on one metric/measurement to determine a combined search/social success, what would it be?

RG: If a robust content, SEO, and social strategies are in place, I would recommend looking at the network reach of your efforts. This is found in a variety of ways in different social networks (Ripples in G+, network reach in Facebook, retweets in Twitter, etc.). The core of this philosophy is to get out of the “one-to-many” approach to communication, and extending it to “many-to-many.” Network reach metrics help you gain a sense of how your efforts are working.


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